Refund policy

Defective or wrong items
Everything is printed or engraved to order. Please inspect your order when it arrives and contact us right away if anything is defective, made incorrectly or not what you ordered. We'll repair, replace or refund it. If we ask you to send the item back, return shipping is at your expense. Items damaged, delayed or lost in shipping are handled under our Shipping Policy.

Custom and personalized items
Items made with your name, text or artwork, or in a color or size chosen for you, can't be returned unless they arrive defective or incorrect.

Exchanges
The fastest way is to return the item and place a new order once the return is approved.

European Union 14-day cooling-off period
Orders shipped to the European Union can be canceled or returned within 14 days for any reason, in the same condition as above, except custom items. The customer pays return shipping.

Refunds
After we receive and inspect your return, we'll email you the result. Approved refunds cover the item price only; original shipping charges are not refunded. Refunds go back to your original payment method within 10 business days, though your bank may take longer to post it. If more than 15 business days pass, email us at 1393Productions@gmail.com.