Shipping policy

Shipping methods and tracking
We ship with UPS, USPS or DHL Express, using the most affordable option that meets the delivery time at checkout. Every order ships with tracking and insurance, and we email you the tracking number when it ships. Delivery times come from the carrier and aren't guaranteed.

US shipping
We ship to all US addresses. Some items qualify for free shipping within the contiguous US, and the shipping cost for your order is shown at checkout.

International shipping
We ship to Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Malaysia, the Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, the United Arab Emirates and the United Kingdom. International customers are responsible for any customs duties, import taxes and brokerage fees charged by their country, which are not included in your order total. We can't predict these amounts or help avoid them.

Address accuracy
Please check your shipping address before you order. We can't redirect a package once it ships, and orders returned to us because of an incorrect address may be reshipped at your cost.

Lost or damaged in transit
Once your package is handed to the carrier, the carrier is responsible for delivering it. If your package is lost, delayed or damaged in shipping, please contact the carrier to file a claim. We'll send you your tracking number and order details to support it. If the problem is on our end, such as a wrong or defective item, email 1393Productions@gmail.com and we'll fix it under our Refund Policy.

 

Production time
Every item is printed or engraved to order. Please allow 5 to 7 business days for production before your order ships. Custom designs and large orders may take longer, and we'll let you know.